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Our team is available 24/7 via live chat or email. Whether it’s about your eSIM, activation, or travel plans - we’re here to help.

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What is an eSIM and how does it work?

An eSIM is a digital SIM that lets you get mobile data without a physical card.
You install it once, and you're instantly connected -  no roaming, no waiting.

How do I activate my eSIM?

After you buy a plan, you’ll get everything you need to activate your eSIM:

1. Direct install (recommended) - Tap to install in one click (supported on most devices).
 2. QR code - Scan using your phone’s settings.
 3. Manual setup - Use the details we provide to enter settings manually.

 Follow our step-by-step guide here to see how it works on your device.

Is my phone compatible with Simply?

Most modern smartphones support eSIM.
You can check your device here in seconds.

Do I need Wi-Fi to install an eSIM?

Yes, you need an internet connection - either Wi-Fi or mobile data -  to complete the installation.

Can I keep my regular SIM for calls and use Simply for data?

Yes! You can keep your main SIM active and use Simply eSIM just for the internet while traveling.